Frequently Asked Questions
Below are some out our frequently asked questions that we hope will help with yours. If you have additional questions, please email julie@dashaalexander.com.
$5 shipping? Are you serious?
Yes! Dasha Alexander ALWAYS will ship your selections…and ALL your selections only $5 per order.
What carriers do you use?
We use USPS (First Class and Priority Mail), FedEx or UPS, depending on which is the best fit to get your selections to you ASAP.
Can I select my own carrier?
Not at this time.
Where are your products made?
We source the base substates (the mugs, pillow cases, phone cases, etc.) from all over the world. The we design, print, assemble and package every item ourselves, in our workshop in Fort Wayne, Indiana.
Who comes up with the ideas for your products?
Most of our products are designed by the owner, Julie, but we do have a growing list of creative partners. Interested? Contact julie@DashaAlexander.com.
What is your return policy?
In the event your item is damaged in transit or somehow produced incorrectly, we will replace that item as soon as possible. Do to the customized nature of all of our products, we cannot accept returns unless prior authorization has been granted.
What if I need something by a certain date?
We will do our best to accommodate your requirements…but keep in mind, our products are all made to order, one of a kind, items. We understand that things come up, and we will do our best to rush orders when needed, but we cannot guarantee delivery by a certain date or accept returns for items that do not arrive on time.
Do you have large order and/or wholesale pricing?
Absolutely! Just contact sales@dashaalexander.com for more information.
Do you drop ship?
We have a wonderful drop shipping program for small business folks. Give us a shout out to discuss your particular requirements at sales@dashaalexander.com.
Can I use my own designs?
We love to create new things from artwork you provide. We work with many organizations to provide promotional/marketing items, photographers, artists and as well as one of a kind gifts and wedding favors. Contact sales@dashaashalexader.com for more information.
Really great mug. The print is really in the mug and won’t scratch off. It came really quickly after I made my purchase. This was a gift, I know she will love it. Looking forward to getting one for myself in the future. Thank you!
This is a great pillow. Very soft and well made. My granddaughter loves it. She sleeps with it every night. I would recommend this to my friends and family. Thank you so much.
Very cute and well made! It was customized perfectly and was sent the next day. I was blown away by the exceptional service!
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